1.  Use of the Service

You agree to use Smart Duka POS only for lawful purposes related to managing your business operations, including sales, inventory, and reporting. You must:

• Provide accurate business and personal information when registering.

• Maintain the confidentiality of your login credentials.

• Notify us immediately of any unauthorized access to your account.

2. Subscription & Payments

2.1. Plans

We offer multiple subscription packages: Starter, Business, and Enterprise. Details of each plan and pricing are available on our website.

2.2. Payment Terms

• Subscription fees are payable monthly or annually, depending on your chosen plan.

• All payments are non-refundable, except where required by law.

• Failure to pay within 7 days of the due date may result in account suspension or termination.

3. Data Privacy & Security

We are committed to protecting your business data. We will:

• Store your data securely in cloud infrastructure with regular backups.

• Not sell, share, or misuse your personal or business information.

• Only access your data for support, maintenance, or system improvement.

For more information, see our [Privacy Policy].

4.  Availability & Updates

• Smart Duka POS is available 24/7 with 99.9% uptime. However, we may occasionally perform maintenance or upgrades.

• Features may evolve over time. We reserve the right to add, remove, or modify features as needed.

• We will notify users of major system updates in advance via email or system messages.

5. Trial & Termination

5.1. Free Trial

We may offer a 7-day free trial for new users. After this period, you must subscribe to continue using the service.

5.2. Cancellation

You may cancel your subscription at any time. Upon cancellation, your access will continue until the end of your current billing cycle.

5.3. Termination by Us

We reserve the right to suspend or terminate your account if:

• You violate these Terms.

• You engage in fraudulent or abusive activities.

• Payment is overdue beyond 7 days after notice.

6. User Responsibilities & Restrictions

You agree not to:

• Reverse-engineer, copy, or resell the Smart Duka POS system.

• Share your account with unauthorized users.

• Use the system to store or transmit unlawful or harmful content.

You are solely responsible for your business’s legal compliance, including tax filing and employee records.

7. Limitation of Liability

Smart Duka Technologies shall not be liable for:

• Any indirect or incidental damages (loss of profit, data, etc.).

• Downtime due to internet failure or third-party service outages (e.g. M-Pesa API).

• Errors arising from incorrect user input or misuse of the system.

Our maximum liability is limited to the amount you paid us in the 3 months prior to the event.

8. Support

We offer support via:

• WhatsApp

• Email

• Phone (Business & Enterprise plans)

Support is available between 8:00 AM – 7:00 PM EAT, Monday to Saturday.

9. Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be handled under Kenyan jurisdiction, preferably through negotiation or arbitration before court proceedings.

10. Changes to Terms

We may update these Terms occasionally. When we do, we will:

• Post the updated version on our website.

• Notify users via email or in-app alert.

Continued use of the service after any changes constitutes your acceptance of the revised Terms.

11. Contact

For questions or legal matters, contact us at:
Email: support@smartdukapos.com/info@smartdukapos.com
Phone/WhatsApp: +254 115 899 255/+254 790 291 643
Website: https://smartdukapos.com