SMART-DUKA POS

PRIVACY POLICY

Effective Date: 02/02/2023
Last Updated: 5/07/2025

At Smart Duka POS, we value your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, mobile app, and point-of-sale services.

By using Smart Duka POS, you agree to the terms of this Privacy Policy.

1.  Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • ID/KRA PIN (where applicable)

b) Business Information

  • Business name

  • Type of business

  • Shop location(s)

  • Product and sales data

  • Employee names and roles

c) System Usage Data

  • Login times and activity

  • Device information

  • IP address and browser type

  • Error logs and technical diagnostics

2.  How We Use Your Information

We use your data to:

  • Set up and manage your Smart Duka account

  • Provide, maintain, and improve our services

  • Send important updates, invoices, and reports

  • Offer customer support and troubleshooting

  • Analyze trends and improve system performance

  • Comply with legal obligations and data protection laws

3. Who We Share Your Data With

We do not sell or rent your data to third parties. However, we may share it with:

  • Our internal support and development team

  • Trusted service providers (e.g., cloud hosting, payment gateways)

  • Regulatory bodies if required by law or court order

All third-party partners are under strict confidentiality agreements.

4. Data Security

We implement strong technical and organizational measures to protect your data:

  • Encrypted data storage

  • Secure data backups

  • HTTPS (SSL) for safe browsing and transactions

  • Role-based access control for staff accounts

While no system is 100% secure, we continuously improve our security protocols to prevent unauthorized access or breaches.

5. Data Storage & Location

Your data is stored securely on cloud servers located in data centers compliant with global standards. We retain your data for as long as your account is active or as required by law.

6. Your Rights

You have the right to:

  • Access and review your personal/business data

  • Request corrections to incorrect or outdated information

  • Request deletion of your account and associated data

  • Withdraw consent for non-essential communications

To exercise these rights, email us at privacy@smartdukapos.com.

7. Cookies & Analytics

We may use cookies and similar technologies to:

  • Remember your preferences

  • Improve site performance

  • Analyze usage trends (e.g. via Google Analytics)

You can control cookies via your browser settings.

8. Children’s Privacy

Smart Duka POS is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll:

  • Post the updated version on our website

  • Notify you via email or system alert

Continued use of the service means you accept the updated policy.

10. Contact Us

For questions, complaints, or data access requests, please contact:

Smart Duka POS – Data Protection Office
📧 Email: privacy@smartdukapos.com/info@smartdukapos.com
📞 Phone/WhatsApp: +254 115 899 255/+254 790 291 643
🌐 Website: https://smartdukapos.com